Turn your Customer Reps into Super Reps!
1
Arm your customer support team with Knowledge they need, where they need
Create one collective place for all your customer support reps to easily get all the information they need and that too in their workflow.
2
Make your customer support team smarter & happier
With the power of knowledge, save your employees from the frustrations of not doing their jobs effectively.
Onboard new employees faster, cut the long response time, reduce the repeated questions to the subject matter expert by having all the relevant knowledge at one searchable place.
3
Create customer delight
With the right knowledge always at fingertips, now your reps can confidently provide a service that is memorable and create an experience that customers want to share with their friends.
4
Expand your bottom line
With the confidence from knowledge, let your team build real relationships with customers, thereby creating an opportunity to upsell & expand the business.
What you can expect
ISELO will help you achieve
Increased First Call Resolution Rates
Never hang up a call for you couldn’t find the required information. Also, don't wait for approval from the subject matter expert & reduce the repeated questions asked by using a central knowledge repository.
Reduced Average Hold Time
Never pause the conversations with customers to look up for files. Instead, build meaningful relations with your customers.
Reduced On-boarding Ramp-up Time
Bring new-joinees up to speed quickly in today’s always-on world of business. Scale your team easily ensuring customers receive consistently exceptional service whenever they call for assistance.
Increased Customer Satisfaction Score
Every customer feels satisfied knowing that he is talking to a knowledgeable rep! Reduce talk time on customer service calls, number of calls placed on hold, time to first response, full resolution time.
