Create one collective place for all your customer support reps to easily get all the information they need and that too in their workflow.
With the power of knowledge, save your employees from the frustrations of not doing their jobs effectively.
Onboard new employees faster, cut the long response time, reduce the repeated questions to the subject matter expert by having all the relevant knowledge at one searchable place.
With the right knowledge always at fingertips, now your reps can confidently provide a service that is memorable and create an experience that customers want to share with their friends.
With the confidence from knowledge, let your team build real relationships with customers, thereby creating an opportunity to upsell & expand the business.
ISELO will help you achieve
Never hang up a call for you couldn’t find the required information. Also, don't wait for approval from the subject matter expert & reduce the repeated questions asked by using a central knowledge repository.
Never pause the conversations with customers to look up for files. Instead, build meaningful relations with your customers.
Bring new-joinees up to speed quickly in today’s always-on world of business. Scale your team easily ensuring customers receive consistently exceptional service whenever they call for assistance.
Every customer feels satisfied knowing that he is talking to a knowledgeable rep! Reduce talk time on customer service calls, number of calls placed on hold, time to first response, full resolution time.